Organizational Behavior And Communication Paper Essay Example for Free

Organizational fashion And intercourse Paper stress southwesterly Airlines Organizational Behavior Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012 southwest Airlines Organizational Behavior Communication Paper Airlines, such as south-west Airlines, strive to provide the best customer expediency that they can offer to keep their customers well-chosen. A prospective Southwest passenger may probably declare their reservation by calling the customer service number, logging on to the fellowships website, or booking at an airport with a Southwest Airlines agent.The employees that assist these prospective and actual passengers are considered the common sense of the company and do their best to represent Southwest in the finest way possible. genius may question, what makes these employees happy? What kind of organization culture are they surrounded by on a daily stand? A strong organizational culture provides stability to an org anization (Robbins Judge. , 2011, pg. 520). Culture of Southwest AirlinesAccording to Southwest Airlines mission statement, Employees will be provided the same concern, respect, and caring attitude inwardly the organization that they are expect to share externally with every Southwest Customer (Southwest Airlines, 2012). This definitely shows a positive sign that the volume of employees working for this corporation are happy. As an unemployed individual looking for employment, a position within Southwest is where they would want to be. Its evident that this company values their employees and strives to keep them happy. glad Employees = Happy Customers. Happy Customers keep Southwest flying (Southwest Airline, 2012). Recently, Southwest Airlines was honored as one of the best companies to work for. Southwest Airlines (NYSE LUV)has been recognized as one of the top 50 Best Places to Work, a signifi pietism achievement, as to the highest degree 150,000 companies are rated by their employees on Glassdoor (PR Newswire, 2011). This point certainly proves that this organizations espoused values align with its enacted values. Communication Roles within Southwest Airlines CompanyAn organizations culture plays a critical role in the way communication is done throughout the company. Southwest airways, for example is a huge company with thousands of employees. One would guess that communication within this organization takes more of a virtual approach. However, just because they are a huge company, doesnt mean that communication with others or the voices of management wont be casual. As Kelleher, CEO of Southwest, said himself Theres a lot being said about the importance of communication, for instance.But it cant be rigid it cant be formal. It has to proceed directly from the heart. It has to be spontaneous it has to be amongst individuals seeing each other on the elevator (Lee, 1994). This corresponds to the culture of the organization that Kelleher works very gra vely to maintain. As a CEO who values his employees, we see here that hes not panicky to show how he is and how much he believes in making the milieu a happy and homy one for his employees. Perceptions Within Southwest AirlinesLets consider an employee of one of Southwest competitors wishing that they worked for this airline instead of their current employer. Hearing all the wonderful stories about working for this company and how happy everyone is leads this employee to coiffe back that he/she is working for the wrong company. The perception here is that an employee at Southwest is happier than an employee working for the competitor. Robbins Judge defines Perceptions as, a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment (Robbins Judge, 2011. g 168). Additionally, they mention that what we perceive may not be what the situation actually turns out to be. reading information or listening to others rant about how wonderful the culture is within a company doesnt necessarily mean its all good. While employees may be happier than miserable working for Southwest, I highly doubt that there arent challenges that are faced at times in their positions. explore has shown that Southwest Airlines espoused values mirrors their enacted values. However, suppose it didnt.What happens if the perceptions of their culture, communication and work environment is said to be peachy, as yet it really isnt? Suppose employees were really unhappy and the mission statement of Southwest really wasnt followed in the way they operate their organization. This leads to bad perceptions, along with potential employees customers assuming that this organization is voicing something that its not. This is an example of how misalignment amidst espoused values and enacted values would affect perceptions within Southwest Airlines organization.Conflict within Southwest Airlines Conflict is another important topic that should be considered in organizations like Southwest Airlines. Conflict results from differences between group sections differences in personality, perception, information, culture, and power or influence (Beebe Masterson, 2009. , pg 152). Conflict is something that every company and individual contend with at some point in time. While some people may view contrasts as a bad thing, in actuality and depending on the situations involved, the conflict may be viewed as a great learning experience.Southwest Airlines view conflicts as a way to strengthen and build relationships (Gittel, 2003, Chapter 8). The individuals that are ab initio involved in the conflicts should first taste to come to an agreement. Its best to make sure that the conflict isnt over a misunderstanding or something thats not an issue. If an agreement or response cant be agreed upon, it may be wise to get the other member of the team or group involved. When conflicts arise at Southwest and are not resolved b y the parties themselves, a conflict resolution process is used (Gittel, 2003, Chapter 8).Getting others involved will likely sponsor determine why there is a disagreement and somehow find the resolution that the parties couldnt come to on their own. Southwest Airlines is one the most prosperous airlines in the US today. Many of the other Airlines try to use the methods that Southwest employs to keep their company, staff and employees in good standing. The mission of Southwest Airlines is dedication to the highest part of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.